TRANSFORM YOUR MANAGERS INTO TRUE LEADERS

The leadership development program for practice managers and operations leaders who will hold the infrastructure of your operations — so you can be the visionary leader your business needs.

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You started this business because you're exceptional at what you do.

But building a business? That's a different skill set.

YOU NEED AN OPERATIONAL POWERHOUSE

And your practice manager is in the same position — great at executing, but never trained to build or hold the infrastructure of a growing company.

The result? You're both figuring it out as you go, and the business depends on you for everything.

What if you had an operational partner who could own the structure — so you could own the vision?

That's the goal. One sets vision. One builds and holds structure. Together, you become the operational power couple your business needs to scale.

THIS IS WHERE THAT PARTNERSHIP GETS BUILT.

Introducing

PRACTICE MANAGER ACADEMY

The leadership development program for practice managers stepping into leadership.

Practice Manager Academy isn't another training program. It's not a binder of SOPs they'll never open.

It's real leadership development and mentorship — built by practice managers, for practice managers.

Your managers will learn how to think like leaders, not just execute like employees. They'll build the skills to own outcomes, solve problems, and become the operational powerhouse your business needs — so you can finally step into your CEO role.

Because your business can only grow as fast as your team does.

THIS IS WHERE MANAGERS BECOME LEADERS.

THE PMA EXPERIENCE

Everything your team needs to step into real leadership.

Monthly Group Strategy Sessions

Real-time strategy, live coaching, and shared learning with top-performing peers and KLC Strategic Growth Advisors.

1:1 Coaching Sessions

Work directly with a Strategic Growth Advisor for personalized guidance, troubleshooting, and a tailored action plan.

Bi-Annual Owner Strategy Sessions

Align leadership at the highest level — ensuring owners and practice managers are working in sync on vision, growth, and execution.

100+ Hours of Expert-Led Curriculum

Leadership, systems, analytics, team management, front desk oversight, and high-impact operational strategy.

Practice Manager Academy Community

Real-time access to discussions, shared resources, exclusive industry insights, and a group chat with practice managers nationwide.

Best-in-Class Resources

Templates, SOPs, spreadsheets, guided meeting prompts, and performance tools for immediate implementation.

WHAT’S INCLUDED

Investment: Starting at $1312+ /month (12-month membership. Payment plan and pay-in-full options available.)

Here’s what develops inside your business

100+ hours of expert-led curriculum to help practice managers lead with greater confidence, accountability, and decision-making clarity

Private one-on-one coaching sessions with Strategic Growth Advisors to help managers move from task managers into operational leaders

Group strategy sessions to help practice managers support sustainable growth alongside visionary founders

Owner + manager strategy sessions to align leadership on priorities and focus

Ongoing access to a community of practice leaders committed to raising the standard of leadership, accountability, and operational excellence

Operational frameworks, systems, and implementation resources

Practice Manager Academy is included in POP Leadership Academy Level 2+. If you're an Academy member at Level 2 or above, your team already has access.

Let's talk through whether PMA is the right fit for your team.

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Before

PRACTICE MANAGER ACADEMY

Managers wait for direction

every decision runs through you

you’re buried in operations

team executes tasks

you can’t step away

BEFORE

After

PRACTICE MANAGER ACADEMY

leaders own outcomes

your team solves problems independently

you’re free to lead strategically

team drives results

the business runs without you

AFTER

PMA SUCCESS STORIES

Real transformations from practices that built leadership within.

  • "As a practice manager of a 50+ team member dermatology & aesthetic practice, I am committed to gaining the most elite education and training possible. My growth as a leader has a direct impact on the success of our team and overall business growth. When I saw that Kaeli was launching a program for practice managers, I jumped at the opportunity to enroll immediately! I got a lot of the resources and support that I have been craving from this course. In particular, module 4 (leverage systems & clarify expectations) was so impactful and has been instrumental in helping me create and implement systems in our multi-provider practice. The team building module was chock-full of amazing strategies and resources from designing employee comp plans to performance management. It's full of downloadable resources that I've been able to start utilizing immediately! This program is so well rounded and perfect for any practice manager who wants to level up in their skills and knowledge and to support the business and the people they manage at the utmost level! Highly recommend and well worth the value!"

    Nicole Rosen, Operations Manager, Fresno, CA

  • "The Practice Manager Academy has transformed me into a trusted ally to my practice owner. Module 5, 'Master Team Building for Infinite Success,' taught me crucial stages of team building—attraction, hiring, compensation, and retention. Now, with seamless communication and shared leadership, our practice thrives. I highly recommend this course to any aesthetic practice manager ready to elevate their practice. Plus, the valuable resources provided—resource guides, presentations, templates, spreadsheets, and checklists—along with guided meeting prompts and assessments, ensure you're fully supported in implementing best practices."

    Liv Taylor, Practice Manager, Boise, ID

  • "As a practice manager of a 50+ team member dermatology & aesthetic practice, I am committed to gaining the most elite education and training possible. My growth as a leader has a direct impact on the success of our team and overall business growth. When I saw that Kaeli was launching a program for practice managers, I jumped at the opportunity to enroll immediately! I got a lot of the resources and support that I have been craving from this course. In particular, module 4 (leverage systems & clarify expectations) was so impactful and has been instrumental in helping me create and implement systems in our multi-provider practice. The team building module was chock-full of amazing strategies and resources from designing employee comp plans to performance management. It's full of downloadable resources that I've been able to start utilizing immediately! This program is so well rounded and perfect for any practice manager who wants to level up in their skills and knowledge and to support the business and the people they manage at the utmost level! Highly recommend and well worth the value!"

    Taylor Carlton, Practice Manager, Abilene, TX

  • "I am a small but growing aesthetic practice. I have been doing it all: injecting, managing and needed some help delegating. I have a great front desk whom I wanted to groom to take over many (or most) of the practice management duties that I was doing myself. Not only did I get an amazing course for my future PM, I learned so much too! This course is PERFECT for training yourself (or a staff member) to increase their skills and get into the nitty gritty about how to run and manage an EFFICIENT and most importantly a PROFITABLE practice. There is nothing else out there that is as comprehensive as this course. Highly recommend and well worth the value!"

    Dana Zeitler, PA-C & Owner, Naples, FL

  • "Kaeli has provided us with various tools to meet core business objectives. Kaeli's sound guidance has been instrumental in several bold business decisions we've made as part of our growth process this last year. We've been grateful to have her as a sounding board and qualified outside perspective. When we work together, I know we're going to accomplish several objectives in a short period of time! Working through priority projects with Kaeli always results in such a sense of accomplishment for me!"

    Victoria Marcell, Practice Manager, Scottsdale, AZ

  • "The investment we made working with Kaeli made an immeasurable impact on our business's bottom line. I reached out to Kaeli as we were finding it increasingly difficult to stand out in a very saturated aesthetic marketplace. Kaeli helped us through the process of uncovering our unique brand, and designing a growth system to gain exposure to new patients while strengthening loyalty and upsells with existing patients. I highly recommend working with Kaeli if you are looking to fast track your practice growth."

    Chelsie Di Paola, Director of Marketing, Sales, & Business Development, Los Angeles, CA

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COMMON QUESTIONS

  • Absolutely. Practice Manager Academy is available as a standalone program — your manager doesn't need you to be in the Academy to participate. It's also included in POP Leadership Academy Level 2 and above.

  • Each enrollment is for one team member. If you have multiple managers you'd like to develop, let's talk about team pricing during your discovery call.

  • Plan for 2-3 hours per week: training content plus coaching calls and group sessions. The program is designed to fit around a working schedule.

  • It's a hybrid. They'll have self-paced training content, but the real development happens in the coaching calls and group sessions. This isn't passive learning — it's active leadership development.

  • If they're in a leadership role — or stepping into one — they're ready. PMA meets them where they are and develops them into the leader your practice needs.

  • Most practice owners report a significant shift within the first 90 days — managers taking ownership, solving problems independently, and leading their teams. The ROI is getting your time back.

READY to BUILD LEADERS WHO CAN RUN the BUSINESS ALONGSIDE YOU?

Your business can only grow as fast as your team does. Let's talk about developing the leaders who will take you to the next level.

No pressure. No pitch. Just clarity.

book your discovery call